Advised during 'live chat' that standard FREE delivery only includes delivery to the ground floor entrance of your property. Do you agree with The Cotswold Company’s star rating? Excellent product. Great web site, lots of pictures, lots of angles, well set out information.highly recommended. Write a catchy header to make your review stand out. I shall certainly be using them again. I bought a Oakland TV unit and matching nest of tables. Disappointing. I would have no reservations in recommending Pine Solutions to family and friends - and have done so already! This is not cheap furniture and should have far better operating drawers.
Amazing quality, very reliable delivery. I think the website is really good to use plus you can phone and speak to people who are very polite, knowledgable and really listen to you. The Cotswold Company has collected 36 reviews with an average score of 2.11. I spent more than I would normally on this desk and am so happy with the quality, finish and build - would thoroughly recommend. A very good all round service. All in all a good experience and I will have confidence in buying from Pine Solutions again. Good company to deal with, especially in the pandemic. At this price there should at least be nylon inserts in the drawer sides to ease their use. Polite customer service and delivered when said they would. Everything from the point of ordering through to delivery went smoothly and we are delighted with our storage chest. Obtained similar from John Lewis at similar price. I purchased 4 items from the Cotswold company across 2 separate orders. Great service and quality product. The difference is huge. Unfortunately when the confirmation email came through I realised they’d arranged for the wrong product to be collected and redelivered. Love this company, Furniture so well made and great delivery. I would not waste your money or time with this company’s shocking customer service and delivery promises. The construction and the colour scheme are excellent and I am very pleased. I am extremely happy with my reasonably priced purchase. Just what we wanted. My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About The Cotswold Company Reviews 13,428 • Excellent . Both delivered on time and the product quality is excellent. Lovely and quality products. Delivery was on the button and good communication, just be aware that it's hallway delivery at the moment with the restrictions we all face.There are cheaper units out there but the items we had are well made using good quality wood, solid drawer bottoms and metal shelf supports. I have had many items from this company and they never fail to offer top class service. Read 1 more review about The Cotswold Company Only the latest review will count in the company's TrustScore Billy O'Neill 3 reviews.
We will Bo back for more, Nothing was to much trouble as we had to change our order and where kept updated every step of the way with emails regarding our delivery. www.cotswoldco.com. Useful. There was a slight chip on one of the corners which was incredible considering it had to make two journeys Also the company were very helpful and quick in refunding me the VAT, Ordered my dressing table and had it delivered next day Assembled And the guys took it to my bedroom unpacked it.Perfect condition many thanks. Good customer service and solid furniture. Have bought several items from this company over the years. The only constructive feedback I can offer is that the company should consider quality assuring all products before they are shipped to the customer – thus the 4 stars (would have given 4.5 start if this was an option). Delivery company very polite and careful. So they said I would have to wait 4 weeks which I did, 7 weeks later still no bed and no communication. There was an issue with the product and the team got back to me within minutes when I raised the concern on line.
With buying on line I have my reservations doing business with a company for the first time, but when doing research into Pine Solutions I kept finding good reports in quality and service, so I looked further.After finding the items I wanted and another piece of furniture i had been looking for to no avail for some time I decided to buy them,so i choose to phone them and was impressed with the helpfulness,accurate ordering and up beat manor of the customer service team. Seriously? Four stars on this occasion but no doubt five stars on any other day... looking forward to when I get chance to make my next purchase. Would definitely use again. © 2020 Trustpilot A/S. I am still trying to get it resolved and I'm told that I will have to wait another 3 weeks for the correct item to be delivered. Yet more phone calls later the damaged product was arranged for collection and redelivery. A few technical errors but finally worked, Did everything they said from order to delivery, By far the easiest check out experience I have encountered, I don't usually shop on line but I would use this company again, Fantastic company, keep you informed, pleasant staff always happy to help. Write a review Write a review Reviews 12,147 Write a review. Poor communication left without bedroom furniture due to doubling time scales on deliveries dates. A refreshingly user friendly transaction. The furniture is great, unfortunately it's let down by shocking communication and a whirlwind of errors. Only the latest review will count in the company's TrustScore. So I called Cotswold who said they'd look into it. very disappointing and a total waste of time trying to deal with this company because of their transport... © 2020 Trustpilot, Inc. All rights reserved. The chat facility does not work. First time customer, really like the look of the Cotswold Co. line of products. I’m very happy with the product itself but I’m not so pleased with the service on this occasion (no complaints in the past). In spite of the application of silicone oil specially formulated for furniture, the drawers stick in use unless pulled out very carefully. Love our new furniture , excellent customer service , items arrived as expected and was so well packed .
We live in a new build house and Cotswold fits in as easily as in a cottage. The rep with spoke with (Anca) took ownership of our case and maintained regular contact until the issue was resolved. The products are cheap and cheerful. Delivery was also hassle free for me. after waiting in for deliveries and then having to return them we were at the end of the line. It became available within that time. Only the latest review will count in the company's TrustScore. Was kept informed about delivery date and time. Excellent Experience. Good value for money and reasonably easy to assemble. Yes, I had problems with my first delivery/order but Joe was quick to rectify, he kept me informed and showed empathy.
Pleasant helpful delivery drivers though. Fab site, easy and clear instructions and accepts PayPal....almost too easy, will almost certainly buy from you again. Had an issue with one of them which was quickly rectified and a replacement sent immediately. Without exception all are quality products and were delivered well packaged and in perfect condition. Useful. Filter by: Filter by: MRS MARY JACKSON 2 reviews. At this point I was so frustrated I asked for a part refund so I could pay a third party to sand the bed and respray it. I had taken time off work to await the prearranged basic delivery service. This company are efficient, polite and helpful. Recommended. The coffee table ordered is perfect for our needs and was a very good price. Very poor service. Excellent product, great service via the website and kept fully informed about delivery. Sourced alternative furniture locally. The quality is great. Excellent furniture well made just perfection, excellent service just excellent...a bit of a wait but one has to wait for perfection I guess !!!! This is for Joe. I have purchased four items of furniture from the Cotswold Company over the past four months and I'm delighted with them all. Looked at this item in High Street Store, it was priced muchhigher but the quality appeared the same, it is not quite so easy to check quality on the internet, but it all looks the same. So I called them and explained my item was damaged, they apologised and stated they would organise delivery of a new part. The delivery team (Dan and Dale) arrived on time, were most efficient and helpful. The Cotswold Company is a very professionally run company, I recently purchased an item of furniture and everything went smoothly from ordering to delivery. Their customer service is second to none, and their products are excellent quality and great valu for money.
Whenever I made contact, the people on the end of the phone were always on the ball and I am very pleased with the chairs, which are comfortable and at a very affordable price. Thank you and we would recommend to others.
Good job Joe. A helpful and efficient company to deal with. Very happy with all aspects of service from The Cotswold Company apart from an initial glitch at the beginning when their website froze and would not complete my payment. I found the product excellent and the service, having decided what to buy, could not be faulted. The customer service advisor was friendly and helpful. Aside from the poor quality of the initial product what upset me the most was one of the representatives telling me that the issue was my fault and I should take responsibility for the product being ordered incorrectly.
Share. From ordering to delivery. I have purchased a number of items both large and small from this company and have been amazed at the quality of the furniture , the communication from purchase to delivery was fantastic,we have really looked hard to find such quality and have struggled to find it elsewhere ,we will certainly use Pine solutions again. Filter by: Filter by: Janette Smith 1 review. Oak storage bench arrived when specified and I am very happy with it, it's well made and provides ample storage for hats and scarves within the bench. The two delivery guys then brought the cabinet into my lounge area (and this was basic delivery!
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