This experience will be passed on to H&W management as they need to be aware of the bad customer service being provided at what was once a very nice establishment. Chicken caesar salad was cold chicken with no bacon...(though advertised on the menu) and very little salad. This not acceptable for customers to have to wait.. Good afternoon,
Please note you’ll need to book in advance, either online or via the phone, for all food and drink visits. Our bar is no exception, showcasing our exceptional range of cask conditioned and bottled beers, which are only available in H&W pubs and bars, so we can guarantee the very best quality, right from the heart of the Dorset countryside. When we asked the serving staff about this, all we got in response was an "I did put a note on the order but the kitchen staff normally ignores things like that!!" British. This allows us to customise your experience and send you relevant information. You can still order takeaway from us Wednesday to Saturday 5pm – 9pm and then Sunday 12pm-5pm. When we do re-open our doors, your safety will continue to be our number one priority as it has always been. we had the confirmation email to prove it. Our Dining Room on the second floor is perfect for those looking for a slightly more formal dining experience. The team and I are very disappointed you did not receive the great service we aim to deliver.
In the meantime, please continue to check back on our website here for the latest updates. After a long working week, you can try great cappuccino, hot chocolate or chocolate frappe. Waited nearly half a hour for our drinks. Alternative was a hummus cob - this was the worst vegetarian meal I have ever had. Our first visit was OK, we ordered food and portion sizes were good however I felt that the...chicken pieces were a little lacking and some strips had been cut in half to fill the flat bread. !More, Poor service placed upstairs with no other diners and waitress did not return to our table for over an hour. We are trialling a takeaway service! Second visit was Sunday for a roast dinner and their website describes a Sunday lunch menu including a 28 day aged roast Beef and 'unlimited' Yorkshire puddings plus a vegetarian option and a Roast of the Day so we had been looking forward to trying this all day, however when we tried to order we were told that they'd sold out...?! The Royal menu #8 of 64 places to eat in Portishead. I have passed on your feedback to our teams but when it came there was no potatoes and only 1 sausage before there were 2. when I asked about this they said there had been a...change of menu but I was not told this before I ordered . If you have an upcoming booking with us, our team will be in touch with you directly to let you know your options. Exactly why we booked one the day before! 59 Newfoundland Way Portishead Bristol BS20 7FP What is the point in asking guests with poor reviews to email email@example.com when you never get a reply back?!
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